Packlink's customer support team
PayPal Shipping support is provided by Packlink. Support is available from Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 9 a.m. to 6 p.m., excluding bank holidays.
How do I contact Packlink support team?
You can contact Packlink using the contact form available in the Packlink Help Center: contact Packlink
How do I use the Help Center?
In the Help Center you will find almost all the information you need. If you did not find the answer you were looking for, we will be happy to assist you through our contact form. Our agents will do their best to give you the support you need exclusively by email. If your request does not receive an immediate response, it is because we do not have up-to-date information on the shipment or we are awaiting confirmation from the carrier.
I have already submitted a support request how can I follow up my request?
You will be able to follow the status of the requests by logging in and visiting the section called "My activities". You can access by visiting this link:
If you have already submitted a support request, each request will have its own status: OPEN, AWAITING YOUR REPLY and SOLVED.
How do I use the contact forms?
We suggest to use the correct contact reason so we can give your request the appropriate priority:
📦LABELS: Questions regarding the shipping documents or if you have not received the postage labels.
👨🏼✈️PICKUP: If your shipment has not been collected or you wish to reschedule a collection for a new date.
🚚 DELIVERY: If you shipment has not been delivered or you have a query regarding a delivered item.
🚀TRACKING: Tracking info from the carrier or contact us if the tracking is not up to date or not clear.
❌CANCEL THE SHIPMENT: If you have not used the postage label and want to cancel and refund.
📑BILLING: For questions regarding invoices or payments.
☂️CLAIMS: When you have to request help for a damage or loss case.
👁️🗨️SOMETHING ELSE: This is only for generic information when you have not yet confirmed an order or about how to use the platform.