Everything you need to know about Hermes.

General details

Service Courier Collection - transit 3 working days to UK Mainland.
Service ParcelShop drop off – transit 2 working days to UK Mainland (after the parcel is deposited in the parcelshop).
Service ParcelShop drop off – transit 1 working day to UK Mainland (after the parcel is deposited in the parcelshop). New service now available.
Collection from 8am to 8pm at home.
Estimated transit time from Monday to Friday, excluding national or local holidays.
Three collection attempts and three delivery attempt.
Collection and delivery dates are subject to change.
The transit indicated does not include an extra 48-96 hours to/from the islands, and remotes zones.
Maximum Weight: 15 kg and maximum allowed volume no greater than 245cm.
No printer? No problem you can print the label in any ParcelShop thanks to Hermes print-in-store service
POD available upon request, please check How to request a POD (Proof of Delivery)
Track shipments directly from the web of the carrier with label shipping number.
Packlink Customer Service available, Monday to Friday, 8 a.m. to 8 p.m. and Saturday, 9 a.m. to 6 p.m., excluding holidays.

Type of services

HERMES Courier Collection

Door-to-door collection service.
Delivery within 3 working days (UK mainland)
Maximum Weight: 15 kg & maximum allowed volume no greater than 245cm.

HERMES ParcelShop drop off

Drop off service in any Hermes ParcelShop, find the nearest ParcelShop.
Delivery within 2 working days (UK mainland) after the parcel deposit in a drop off shop.
Now also available "Drop off Next Day", 1 working day delivery (UK mainland).
Maximum Weight: 15 kg & maximum allowed volume no greater than 245cm.

Labels

Apply a copy to the package with adhesive tape, so that it is clearly visible.
Have the courier driver sign another copy and keep it as proof of collection until delivery.
Deliver the third copy of the shipping document to the courier if requested.
If you wish, you can insert an additional copy inside the package so that your package is always identifiable in case of incorrect delivery or routing error by the transport company.
Carrier tracking webpage: https://new.myhermes.co.uk/track.html#/ use the 16 digit tracking number as shown on the label or 8 digit calling card number.

Pick up and delivery time

Collection times are Monday to Friday, 8 a.m. to 8 p.m.
Deliveries are Monday to Friday, 8 a.m. to 8 p.m.
At the time of quote, you will see the first date available for Hermes collection. However, when ordering you can select an alternative date (search in calendar) for your parcel collection.
The pickup time slot is shown to you when you place your order, when you select the pickup date. If you wish to indicate the closing times of the business, we will notify the courier, but we cannot guarantee that the courier driver will follow the instructions provided.
The carrier is not required to call before the pickup. Leave a note on the intercom for the courier, if the name indicated in the order is not present or does not coincide with that on the bell, or the intercom is temporarily defective.
Pickup and delivery services are provided from Monday to Friday, excluding bank holidays. If the chosen collection date corresponds to a public holiday at the time of booking, the collection will take place on the next working day.
For Courier collection service, if you do not wish to wait for the pick up at home, the sender of the shipment can drop the parcel off at any Hermes ParcelShop nearby. Parcels to be delivered to a Hermes ParcelShop must not exceed 15 kg in weight. See the full list of ParcelShops: https://www.myhermes.co.uk/home/parcelshop-finder.html?
In case of a missed delivery or in case you wish to re-route the delivery to an Hermes Parcelshop, such options are not currently available. It is not possible to change a parcel´s destination to a Hermes drop off point, only home deliveries are available.
Unsuccessful deliveries will be held at a depot for 28 days before being disposed of by the carrier.

Tracking

Tracking is available through the carrier webpage using the following link: https://new.myhermes.co.uk/track.html#// by using the16 digit tracking as shown on the label below or 8 digit calling card number.

Transit times

The transit of the service is only estimated and not guaranteed, as specified at the time of quote:

Delivery: within 3 working days for Courier Collection service and 2 working days for Parcelshop service after network entry.

Collection and delivery dates are subject to change.
Delivery times for estimated transit services are indicative and non-binding, estimated in working days from Monday to Friday, from the date of receipt of the shipment.
The indicated transit does not include an extra 48-96 hours to/from the islands and remote areas.
Weekends, non-working days in transit and destination countries, public holidays and national holidays, together with delays caused by customs, the Public Administration or other events are beyond our control, weather or logistics, are never included in the estimate of delivery times provided in our offers. We inform you that if there are logistical problems (delays with distribution, accidents, traffic, bad weather, strikes, etc..) the date of delivery may change.

Carrier restrictions

For more information about maximum weight and dimensions: Maximum size and weight
Food: only solid and non-perishable liquid foodstuffs that are properly packaged and packaged in plastic containers are accepted, with the exception of those that can be transported and/or stored at a controlled temperature.
Specific reserve of damage: In the unlikely event that you your parcel gets damaged, the receiver must let the driver know and request to sign the delivery note with reserve that the state of the goods and their packaging (e.g. damaged), as there is no value in the affixing of generic reserves (e.g. reserve of control).

Rates

Check the shipping rates here: PayPal shipping rates