In the unlikely event that your parcel encounters an issue, the tracking message will display an alert notification.
The alert notification will detail the type of incident that your parcel has encountered. Disruptions and accidents during transit might depend on external factors and are not caused directly by Packlink, as Packlink does not handle your shipment.
Logistical incidents that might occur during transit:
- Accidents
- Bad weather
- Traffic
- Distribution delays
- Transportation sorting issues
- Delivery van is full
- Union strikes
- Poor or difficult to access roads
Incidents can be caused by the sender or recipient of the shipment in the following cases:
- Absence of the sender or recipient
- Incomplete delivery or delivery address
- Non-compliant packaging
- Lack or incorrect positioning of the labels
- Lack of documents for customs clearance
- Lack of the correct phone number of the sender or recipient
- Weight or dimensions incorrectly declared