- Exceeds weight or dimensions for selected price band.
- Exceeds the max permitted by any price band available.
- Incorrect service ordered.
- Additional packaging required
- Return to sender / undeliverable charge
- Fee for cancelling a used label
- Disposal charge
- Can I dispute the underpayment fee?
Exceeds weight or dimensions for selected price band
If after the parcel is dispatched your parcel is found to be heavier or larger than the weight or dimensions permitted for range you have paid for.
| Carrier | Reason: | Amount |
| EVRi | Price band purchased was Postable and audited parcel size exceeded what permitted by this price band | £1.75 |
| EVRi | Audited weight higher than the price band purchased | £2.21 |
| UPS | Weight or dimensions exceed what is permitted for the price band purchased | £4.16 |
| UPS | Overall size exceeds the max. permitted for the price band paid: 180 cm | £4.16 |
|
Other Carriers |
Exceeds weight or dimensions for selected price band | £2.08 - £50 |
+ VAT (where applicable)
Exceeds the max. permitted in dimensions or weight by any price band
The longest side (length), the overall size (correctly calculated), or the weight exceeds what is permitted with any tariff currently available on PayPal Shipping. It is not allowed to send a parcel above such dimensions or weight.
| Carrier | Reason: | Amount |
| EVRi | Overall size exceeds the max permitted by any EVRi price band 245 cm | £7.50 |
| EVRi | Longest side (length) exceeds the max length permitted by any EVRi price band: 120 cm | £7.50 |
| EVRi | Weight exceeds the max weight permitted by any EVRi price band: 15 kg | £7.50 |
| UPS | Longest side (length) exceeds than the max permitted by any UPS price band: 80 cm | £12.00 |
| UPS | Weight exceeds than the max permitted by any UPS price band: 32 kg | £12.00 |
| UPS | Overall size exceeds than max permitted by any UPS price band: 235 cm | £12.00 |
| UPS | Overall size exceeds than max permitted by any UPS price band: 300 cm | £50.00 |
| Other carriers | Exceeds max weight or dimensions of the carrier | £6.50 - £100 |
+ VAT (where applicable)
Incorrect service ordered
You book a drop-off service but then give the parcel to a courier, e.g. if they are collecting / delivering other parcels to / from you.
| Reason: | Amount |
| Service booked was drop off and parcel was collected | £2.08 - £16.66 |
+ VAT (where applicable)
Additional packaging required
In case your shipment requires additional packaging. Packaging does not meet the carriers stated standards (e.g. parcel was not fully encased in cardboard).
| Reason: | Amount |
| Packaging does not meet the carriers standards | £4.20 |
+ VAT (where applicable)
Return to sender / undeliverable charge
In case your parcel cannot be delivered the cost for returning your parcel to the sender.
| Reason: | Amount |
| In case the parcel cannot be delivered due to circumstances that are not imputable to the carrier |
depending on the carrier
For shipments using the Chrono Classic service, the surcharge will be £20, and for the Chrono Express service, £45. |
+ VAT (where applicable)
Used a cancelled and refunded label
If you request a cancellation of a label which was then refunded by customer service but then you finally decide to dispatch the item.
| Reason: | Amount |
| If you request a cancellation of a label which was then refunded by customer service but then you finally decide to dispatch the item. | full amount of the original cost plus a admin fee of £2.08 |
+ VAT (where applicable)
Disposal charge
In case the parcel cannot be delivered and no instructions were provided to return the parcel to the sender and had to be disposed of:
| Reason: | Amount |
|
If you are trying to send items on our Prohibited Items list and the carrier disposes of the parcel; |
as advised by the carrier |
|
If your parcel is inadequately packaged and as a result becomes loose or dangerous to others during transit and needs repackaging by the carrier; |
as advised by the carrier |
| If storage costs are incurred while waiting for instructions from you on how to handle a failed delivery, | as advised by the carrier |
I disagree- how can I dispute the underpayment charge?
If you have been charged an underpayment fee and have sufficient proof to dispute the charge, you can send us a photograph of the package to certify the weight and dimensions of your package (using a ruler to certify the dimensions and a scale for the weight), as well as any other proof in your possession.
If you want to dispute the charge, click on the contact us button below and provide all the evidence in your possession to dispute the audited weight or dimensions provided by the carrier.