When you contact our customer support to request a cancellation of a shipment, we will issue a refund within 48 working hours, provided that the label has not been used. After issuing the refund, the cancelled shipment will be credited to your PayPal account.
We will refund the amount paid directly into your PayPal account. In this case, there is no waiting time, as the credited amount will be immediately visible in your PayPal account. However, if you have opened a dispute on Paypal the refund will be delayed, as it will be necessary to manage the dispute via PayPal first. We suggest to not initiate disputes on PayPal for this reason, as doing so will generate unnecessary delays in the refund process. If you have not used the service, it is in our interest to cancel and refund the amount as soon as possible.
You can access your invoices by visiting the "Buy labels in bulk" section in your account and then Settings > Billing & Invoice > My Invoices