Welcome to the Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more
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Prohibited and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
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How do I track my shipment? Tracking your shipment is very easy. You can do this once the merchandise has been scanned, colle... See more
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Shipment statuses In this article, we explain the meaning of the possible statuses your shipment can have and indic... See more
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How can I retrieve my Packlink reference number? To help us find your reference number, please enter all the information you have. If you only kno... See more
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Packaging Guide In this guide, we provide you with all the necessary guidelines to pack your parcel correctly. I... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
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Customs regulations If you send or receive parcels from outside the European Union (UE), a customs invoice will be au... See more
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PayPal Shipping Cancellation Policy If you wish to cancel your shipment with PayPal Shipping, we will refund the full amount paid for... See more
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Can I cancel a shipment? If after the payment you realise that there are errors on the label, please do not have your parc... See more
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The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to Packlink PayPal, provided ... See more