If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick up
- Drop off services
- Home pick up
- When will the courier come to pick up the parcel?
- Reschedule Pick Up
- Parcel not collected at the scheduled time
- Can I choose a specific time for the pick up?
Delivery
- Can I re-route my parcel to a drop-off point?
- Will the courier call the recipient before the delivery?
- When will the parcel be delivered?
- Estimated and Guaranteed Delivery
- Delivery time slots
- The parcel has not been delivered, what do I need to do?
Tracking
- How do I track my shipment?
- Shipment statuses
- How can I retrieve my Packlink reference number?
- Can I share the shipment tracking with the recipient?
- What does Incident mean?
- Why is the tracking not available?
Packaging
Measure and weight my parcel
- How can I weigh or measure my package?
- How Can I Weigh My Parcel?
- How do I measure my parcel?
- What is Volumetric Weight?
- Parcel sizes
- How to calculate the overall size?
Billing
- Additional service charges
- Additional charges due to difference in weight or measurements
- Additional handling surcharges (AHS)
- Unknown charges
- How can I pay for my shipments with PayPal Shipping?
- Can I pay cash to the driver for the shipment?
Customs
- Customs invoice and how to complete it
- Customs regulations
- Suspension of the De Minimis exemption in the European Union
- Customs clearance: requirements and documentation for international shipments
- Customs information for North America
- Suspension of Duty-Free De Minimis on shipments to the United States
Cancel shipment
Claims
- The essential requirements for submitting a claim for damage, loss or missing content
- Proof of value in case of damage, loss or missing content
- I don't have an invoice: Can I claim for damage, loss or missing content?
- Can I purchase extra protection for my shipment?
- What is the depreciation of goods?
- Presenting photos in case of damage or missing content