Welcome to the Packlink Help Center

To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.

How to apply the shipping label to the parcel? Shipping labels must always be applied on the outside of the package. We suggest to insert a seco... See more
Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
PayPal Shipping rates With PayPal Shipping, you have access to shipping rates that are exclusive to PayPal users. You c... See more
Tracking my parcel How do I track my PayPal Shipping parcel? You can track your parcel in 2 ways: Use the Packlink ... See more
Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package ... See more
Customs invoice and how to complete it If you send or receive any parcel from outside the European Union, you have to complete and attac... See more
The 5 essential requirements to open a claim In case of damage or loss you can file a claim to Packlink, provided that you meet these 5 mandat... See more