Welcome to the Packlink Help Center

To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.

How to apply the shipping label to the parcel? Shipping labels must always be applied on the outside of the package. We suggest to insert a seco... See more
Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
PayPal Shipping rates With PayPal Shipping, you have access to shipping rates that are exclusive to PayPal users. You c... See more
Shipping on Black Friday and Christmas 2023 Are you ready to send your gifts? Here are some key tips for managing your shipments during Black... See more
Tracking my parcel How do I track my PayPal Shipping parcel? You can track your parcel in 2 ways: Use the Packlink ... See more
Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package y... See more
Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to Packlink PayPal, provided ... See more