Reschedule Pick Up

The carrier did not collect the shipment on the requested day. What should I do?

You can request a new collection starting the next business day.

Why didn't the carrier pick up the shipment? Carriers do not always specify the reason for a non-collection. In general, it occurs due to one of the following factors:

• The collection address was incorrect.
• The sender was absent at the address at the time of the collection.
• The name on the doorbell is missing or the intercom is broken.
• The courier could not carry out the collection due to traffic or other logistical problems

In order for the new collection to take place correctly, please follow the instructions below:

1. Accurately indicate the sender's information (name, surname, street and house number, name on the doorbell, opening hours / concierge, digicode to access the building)
2. Make sure there is always someone present at home during the entire pick up time slot
3. Leave a note on the intercom if your surname is not on the doorbell