EVRi

General information

• Estimated transit time - from Monday to Saturday, excluding holidays.
• Collection at a collection point or at home.
• Home delivery or to a safe place*.
• Mandatory label.
• Three delivery attempts at no extra cost.
• Maximum weight 15 kg.
• Maximum dimensions: Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2x height).
• Packlink PayPal customer service from Monday to Friday from 9 a.m. to 6 p.m., except holidays.

*If no one is home, the transportation company will be able to deliver to a safe place such as the porch, shed, letterbox or other parts of the address.

Types of service

EVRi Courier Collection

• Door-to-door collection service.
• Estimated delivery within 3 working days (UK mainland)*.
• Maximum weight: 15 kg.
• Maximum allowable volume cannot exceed 245cm.

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi ParcelShop Drop Off

• Drop off service in any EVRi ParcelShop. Find the nearest ParcelShop.
• Estimated delivery within 2 working days (UK mainland) after dropping off the parcel at a drop-off location*.
• Now also available Drop off Next Day service, with estimated delivery within 1 working day (UK mainland).
• Maximum weight: 15 kg.
• Maximum allowable volume cannot exceed 245cm.

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

Label

Once you’ve contracted your shipment, you’ll receive an email with the order confirmation and you can download your label.

Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.

Print 3 copies of the label:

1. Copy 1: on the outside of the box, if possible on the widest side, so it doesn't come off.
2. Copy 2: ask the courier to sign it as proof of collection and keep it until delivery.
3. Copy 3: give it to the courier if requested.

 ​​ We recommend to print a 4th copy (optional) of the label and put it inside the package so that your package can always be identified in case of a lost parcel, incorrect delivery or routing error by the transport company.

Delivery and collection times

• The service does not include any telephone notification before collection or delivery. It is at the discretion of the driver.
• Collection times: from 8 a.m. to 8 p.m.
• Delivery times: throughout the day.
• Delivery: EVRi has a deposit authorization so the parcels can be left in a safe place, such as a mailbox, a garage, or directly in front of the entrance door. If no one is home, it can be delivered to a neighbor, the deposit authorization will be in vigor.
• Drop-off:
  • You can bring the goods to the EVRi ParcelShop during office hours on the date that suits you best.
  • Even if your EVRi ParcelShop is open on Saturdays, please note that the goods will not begin transit until Monday.
  • Please note that EVRi QR codes are valid for 7 days from the date of label purchase. Make sure you use your code within this period to avoid any issues when dropping your parcel at the ParcelShop/Locker.
• Collections:
  
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
  • Leave a note or post-it on the telephone or intercom if the addressee's surname is not visible, does not match, or if the bell does not work.

Tracking

The tracking of your shipment will be available on our platform from the day after the collection/dropping off of the package at the ParcelShop, provided the parcel label has been correctly attached.

If you want to track your shipment through the EVRi website, click here and enter the shipment number found on the shipping label.

Transit time

The transit of the service is only estimated and not guaranteed, as specified at the time of quote:

• Delivery: within 3 working days for Courier Collection service and 2 working days for ParcelShop service after network entry.
• Collection and delivery dates are subject to change.
• Delivery times for estimated transit services are indicative and non-binding, estimated in working days from Monday to Saturday, from the date of receipt of the shipment.
• The indicated transit does not include an extra 48-96 hours to/from the islands and remote areas.
• Weekends, non-working days in transit and destination countries, public holidays and national holidays, together with delays caused by customs, the Public Administration or other events are beyond our control, weather or logistics, are never included in the estimate of delivery times provided in our offers. We inform you that if there are logistical problems (delays with distribution, accidents, traffic, bad weather, strikes, etc..) the date of delivery may change.
• On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PayPal, it is not possible to collect or deliver on the estimated day.

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Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink PayPal with a solution within a maximum of 5 working days from the beginning of the first incident.
• In case of absence, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Proof of delivery

• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
• If a signed delivery isn’t possible, the goods may be left in a safe place (with photographic evidence). 

Coverage

Standard protection

All services include the coverage stated in point 14 Packlink’s Limitation of Liability in the Terms and Conditions of the service.

Extra protection

It’s possible to contract an additional coverage for a maximum value of £5,000.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.
• View the EVRi prohibitions and restrictions.

• Bear in mind that the service has been contracted with Packlink PayPal, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact EVRi, you can do so here.
  
  
• We are happy to help you via the Help and support section of your Packlink PayPal account, from Monday to Friday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.