EVRi

General information

• Estimated transit time - from Monday to Saturday, excluding holidays.
• Collection at a collection point or at home.
• Home delivery or to a safe place*.
• Mandatory label.
• Three delivery attempts at no extra cost.
• Maximum weight 15 kg.
• Maximum dimensions: Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2x height).
• Packlink PayPal customer service from Monday to Friday from 9 a.m. to 6 p.m., except holidays.

*If no one is home, the transportation company will be able to deliver to a safe place such as the porch, shed, letterbox or other parts of the address.

Types of service

EVRi Courier Collection

• Door-to-door collection service.
• Estimated delivery within 3 working days (UK mainland)*.
• Maximum weight: 15 kg.
• Maximum allowable volume cannot exceed 245cm.

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi ParcelShop Drop Off

• Drop off service in any EVRi ParcelShop. Find the nearest ParcelShop.
• Estimated delivery within 2 working days (UK mainland) after dropping off the parcel at a drop-off location*.
• Now also available Drop off Next Day service, with estimated delivery within 1 working day (UK mainland).
• Maximum weight: 15 kg.
• Maximum allowable volume cannot exceed 245cm.

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

Label

Once you’ve contracted your shipment, you’ll receive an email with the order confirmation and you can download your label.

Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.

Print 3 copies of the label:

1. Copy 1: on the outside of the box, if possible on the widest side, so it doesn't come off.
2. Copy 2: ask the courier to sign it as proof of collection and keep it until delivery.
3. Copy 3: give it to the courier if requested.

 ​​ We recommend to print a 4th copy (optional) of the label and put it inside the package so that your package can always be identified in case of a lost parcel, incorrect delivery or routing error by the transport company.

Delivery and collection times

• Collection times are Monday to Saturday, 8 a.m. to 8 p.m.
• Deliveries are Monday to Saturday, 8 a.m. to 8 p.m.
• Delivery times throughout the day.
• At the time of quote, you will see the first date available for EVRi collection. However, when ordering you can select an alternative date (search in calendar) for your parcel collection.
• The pickup time slot is shown to you when you place your order, when you select the pickup date. If you wish to indicate the closing times of the business, we will notify the courier, but we cannot guarantee that the courier driver will follow the instructions provided.
• The carrier is not required to call before the pickup. Leave a note on the intercom for the courier, if the name indicated in the order is not present or does not coincide with that on the bell, or the intercom is temporarily defective.
• Pickup and delivery services are provided from Monday to Saturday, excluding bank holidays. If the chosen collection date corresponds to a public holiday at the time of booking, the collection will take place on the next working day.
• For Courier collection service, if you do not wish to wait for the pick up at home, the sender of the shipment can drop the parcel off at any EVRi ParcelShop nearby. Parcels to be delivered to a EVRi ParcelShop must not exceed 15 kg in weight. See the full list of ParcelShop: https://www.evri.com/find-a-parcelshop 
• In case of a missed delivery or in case you wish to re-route the delivery to an EVRi ParcelShop, such options are not currently available. It is not possible to change a parcel´s destination to a EVRi drop off point, only home deliveries are available.
• Unsuccessful deliveries will be held at a depot for 28 days before being disposed of by the carrier.

Tracking

The tracking of your shipment will be available on our platform from the day after the collection/dropping off of the package at the ParcelShop, provided the parcel label has been correctly attached.

If you want to track your shipment through the EVRi website, click here and enter the shipment number found on the shipping label.

Transit time

The transit of the service is only estimated and not guaranteed, as specified at the time of quote:

• Delivery: within 3 working days for Courier Collection service and 2 working days for ParcelShop service after network entry.
• Collection and delivery dates are subject to change.
• Delivery times for estimated transit services are indicative and non-binding, estimated in working days from Monday to Saturday, from the date of receipt of the shipment.
• The indicated transit does not include an extra 48-96 hours to/from the islands and remote areas.
• Weekends, non-working days in transit and destination countries, public holidays and national holidays, together with delays caused by customs, the Public Administration or other events are beyond our control, weather or logistics, are never included in the estimate of delivery times provided in our offers. We inform you that if there are logistical problems (delays with distribution, accidents, traffic, bad weather, strikes, etc..) the date of delivery may change.
• On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink PayPal, it is not possible to collect or deliver on the estimated day.

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Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink PayPal with a solution within a maximum of 5 working days from the beginning of the first incident.
• In case of absence, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Proof of delivery

• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
• If a signed delivery isn’t possible, the goods may be left in a safe place (with photographic evidence). 

Coverage

Standard protection

All services include the coverage stated in point 14 Packlink’s Limitation of Liability in the Terms and Conditions of the service.

Extra protection

It’s possible to contract an additional coverage for a maximum value of £5,000.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.
• View the EVRi prohibitions and restrictions.

• Bear in mind that the service has been contracted with Packlink PayPal, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact EVRi, you can do so here.
  
  
• We are happy to help you via the Help and support section of your Packlink PayPal account, from Monday to Friday from 09:00 to 18:00, excluding holidays. You can also click Contact us now at the end of this page.